Refunds Policy

Goods are sold on a no-return basis (non-refundable). 

Once the invoice is paid no cancellations, returns or refunds are possible. Payment of the invoice is agreement to these terms. This no return policy is made clear prior to purchase and included in the email body of the invoice. Please check your order over carefully prior to payment.

Faulty Lights / Warranties:

Lighting Guru is only able to provide and honour manufacturer's warranties and cannot provide product warranties directly. 

In the unfortunate event of a fault with a lighting product supplied by Lighting Guru Ltd, Lighting Guru Ltd will act in good faith as a liaison between the Buyer and the Manufacturer. 

Lighting Guru Ltd shall not be liable for a breach of the warranty unless the Buyer gives written notice of the defect to Lighting Guru Ltd within 7 Working Days of the time when the Buyer discovers or ought to have discovered the defect. The Buyer shall return the Goods at its own expense to the Manufacturer's designated place of business for examination. The Buyer shall not return Goods until in receipt of written authorisation accepting the goods for examination from the Manufacturer (don't just send goods back without proper channels being aware and authorised).

If Goods are returned to the Manufacturer by the Buyer as being faulty but upon inspection and testing no fault is discovered the Goods shall be returned to the Buyer at its own cost or will be made available for the Buyer to collect from the Manufacturer's place of business. If the Buyer does not arrange for collection of the Goods by a given date the Manufacturer's reserves the right to dispose of the Goods. 

The Manufacturer shall not be liable for a breach of the warranty if the Buyer (or any subsequent purchaser of the Goods) alters or repairs such Goods without the written consent of the Manufacturer; and/or

the Buyer (or any subsequent purchaser of the Goods) fails to properly maintain the Goods in accordance with the Manufacturer's written maintenance instructions. It is the Buyer's responsibility to seek maintenance information.

If any of the Goods do not conform with the warranty the Manufacturer shall at its discretion repair or replace such Goods (or the defective part). If the defective product cannot be repaired and the same product is no longer available, the Manufacturer may provide an alternative product which is determined of a similar specification and quality.

Any Goods replaced shall belong to the Manufacturer and any repaired or replaced Goods shall be guaranteed on these terms for the unexpired portion of the warranty.

Please note: Electrician costs for faulty or unsuitable items are not covered by the warranty and is not under the liability of Lighting Guru Ltd.

Lighting Guru will act as a liaison between yourself and the manufacturer.

Lighting Guru is only able to provide and honour manufacturer's warranties and cannot provide product warranties directly. 

These are Lighting Guru Ltd's Terms and Conditions.

By purchasing from Lighting Guru Ltd, you hereby agree to these terms.